Terms and Conditions

Terms of service
OVERVIEW
This website is operated by Min Industries LLC. Throughout the site, the terms “Min Industries”, “we”, “us” and “our” refer to Min Industries LLC. Min Industries LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy
SECTION 7 – ORDERS
Unless a separate written sales agreement has been executed by you and Min Industries, or unless such an agreement is specifically referenced in your order, these Terms of Service will govern the sale of products and/or services to you. By placing an order with us, you agree to be bound by these Terms of Service in relation to that specific order. It is important to note that any preprinted terms found in documents, such as purchase orders, submitted alongside product orders, will not modify, amend, or supplement these terms in any way. This applies regardless of how we acknowledge or accept your order, even if those preprinted terms claim to supersede these Terms of Use.
We reserve the right to accept or reject any order, and once an order is accepted, you cannot cancel, modify, or reschedule it without obtaining our consent. Additionally, we retain the authority to reject, cancel, or limit the size of any order at our discretion.
SECTION 8 – AVAILABILITY
The availability of our products and services can change without prior notice. If a product is not in stock at the time you place your order, we will make every effort to inform you about its anticipated availability. Please be aware that Min Industries cannot be held liable for any claims or damages that may arise due to products being out of stock or unavailable.
Min Industries retains the right to discontinue the sale of any product or service at any time, with no obligation to notify you or any other third party.
SECTION 9 – PRICES
Prices for our products are determined by our published rates or as otherwise outlined in our written quotations to you. It’s important to note that unless specified otherwise by us, any written or electronic price quotes we provide are only valid for the duration specified in the quote.
We retain the right to adjust the price of any product without prior notice, although this adjustment will not affect products you have previously ordered but which have not yet been shipped. Please be aware that we do not accept responsibility for any errors on the site. In the event that a product is mistakenly listed at an incorrect price due to typographical, photographic, technical errors, or inaccurate pricing information from our suppliers or manufacturers, we reserve the right to refuse or cancel any orders for that product at the incorrect price.
SECTION 10 – PAYMENT TERMS
We accept payment via VISA, MasterCard, Discover, American Express, PayPal, Apple Pay, Meta Pay, and Google Pay. Your payment method will be billed when you place an order. By doing so, you commit to resolving any product-related issues or transaction disputes directly with us and refrain from initiating charge refusals or charge-backs with credit card issuers, under any circumstances. Additionally, you agree to indemnify us for any costs or damages we may incur due to your initiation of such charge refusals or charge-backs.
SECTION 11 – PAYMENT SECURITY
We recognize the importance of online credit card security for our valued customers. When you input your credit card number and billing information into our system, it is promptly and securely transmitted to our bank for verification. It’s essential to note that we do not store our customers’ credit card numbers in our system, nor do we have access to them. Our commitment to safeguarding your personal data is achieved through the combined use of Secure Socket Layer (SSL) technology and Industry Standard Firewalls.
SSL technology is employed to deliver the utmost safety and security throughout your shopping experience. It facilitates the encryption (scrambling) of sensitive information during online transactions. All forms requiring payment or personal information on our website are shielded by SSL technology, ensuring that your data remains safeguarded from any malicious intent. Additionally, our servers are fortified with secure firewalls, which are dedicated communication management servers designed to maintain the confidentiality and inaccessibility of your information from other Internet users.
For those who opt to save their credit card details during checkout, this information is encrypted and stored via a PCI DSS-compliant tokenization system. This system replaces your credit card number with a secure identifier known as a “token,” which can only be used on www.lougay.com. This multi-layered approach enhances security, and when you return to shop with us, your credit card details are readily available, combining convenience with the highest level of security.
SECTION 12 – SHIPPING
The method of delivering your order is determined by its specific characteristics, including size, weight, and distance. Customers can select the shipping method for their orders, which may include courier, parcel services, or motor freight, at the time of order placement. Shipping fees are calculated per order and are presented to the Customer before completing the order and making the payment. These shipping fees are charged at the time of order placement and are considered final.
In the event that a shipping rate is quoted incorrectly due to typographical errors or pricing information errors, we reserve the right to decline, adjust, or cancel the relevant order, whether or not the order has been confirmed or payment has been made. While we make every reasonable effort to meet your specified delivery date, we cannot be held liable if we are unable to meet that date under certain circumstances.
It is your responsibility to provide accurate contact and shipping information. Additional shipping charges may apply if we or the shipping provider cannot contact you, you are unavailable to receive the products, or if products are redirected at your request. If the delivery location is not accurately provided, you or the motor freight carrier will be directly billed for any additional shipping, handling, or other fees.
Please note that Min Industries will not be held responsible for shipments directed to an address other than the shipping address specified in the original order.
We do not prepare orders selected for pickup for shipping or transportation by a third party. We reserve the right to decline delivery to a common carrier or any other third party attempting to pick up an order on the Customer’s behalf.
Min Industries does not endorse or support the use of freight forwarding services. Customers who engage with freight forwarders do so at their own risk. We will not complete or sign any documentation provided by freight forwarding companies or agents.
SECTION 13 – RETURNS AND REFUNDS
All return or refund requests must be within 30 days from the ship date on your order. Items sent back to us without first requesting a return will not be accepted or eligible for a refund or exchange.
If your order is damaged, lost, or stolen during or after shipping, we will send a replacement IF you opted for shipping insurance during checkout. If you opted out of shipping insurance, we are not liable for lost, damaged, or stolen items.
If your order arrives with defective or wrong items, contact us immediately. Please take a picture of the items and send them to us by emailing [email protected]. Upon receiving the pictures, we will issue you a refund or send a replacement at no cost to you.
Gift cards and personalized items such as custom orders or wholesale orders are final.
If, for any reason, you are not satisfied with your purchase or change your mind, you are welcome to return any unopened and unused items at your expense within 30 days from the date of shipment. You’ll also need the receipt or proof of purchase. Send us an email at [email protected] to request a return first. Once the return is received, we will issue a refund for the value of the items returned. Freebie items are included for tiered pricing, any items returned that reduce the tier pricing will be adjusted with a prorated amount. Returns may be sent to the address below:
SECTION 14 – RESELLING
The products and services offered on the site are intended for personal and/or professional use exclusively. You are not permitted to sell or resell any of the products, services, or samples that you acquire from us without obtaining our explicit written permission. Min Industries retains the right, with or without prior notice, to cancel or reduce the quantity of any order or products/services we provide if we believe, at our sole discretion, that such action may lead to a violation of these Terms.
You are responsible for offering support to your resellers or customers. You agree to indemnify and absolve us from any claims made by a third party, regardless of the grounds on which such claims are based, stemming from the resale or distribution of our products by you. Additionally, you are not authorized to use any of our trademarks, trade names, or those of our manufacturers or suppliers, without the required consent from us or them, as applicable.
SECTION 15 – UNAUTHORIZED USE OF PRODUCTS
The products we offer are not designed or authorized for use in real-time applications where product failure could result in situations leading to personal injury or loss of life. It’s important to note that many of our products, if not used correctly, have the potential to cause fires, injuries, or even fatalities. While we may provide tutorials or guides on various sections of the site, the ultimate responsibility for ensuring the safe and appropriate use of all products purchased from us lies with you.
Min Industries cannot be held responsible for any claims, damages, or injuries resulting from your negligence, the negligence of your customers, the misuse of our products or services by you or any third party to whom you grant access to our products, or any other damages or injuries arising from the use of our products. You agree not to use or knowingly sell our products to customers who intend to use them in an inappropriate manner or for unauthorized applications. Neither we nor our suppliers assume any liability when products are used in conjunction with such applications.
SECTION 16 – INTELLECTUAL PROPERTY
You acknowledge Min Industries’ intellectual property rights encompassing its name, the site, and all other intellectual property owned by Min Industries. This recognition does not transfer ownership of any such intellectual property to you. Our intellectual property may encompass but is not restricted to, patents, patent applications, copyrights (including drawings, prints, manuals, and specifications), trademarks, service marks (whether registered or unregistered), and their applications, as well as “trade dress” and technical, proprietary, and confidential information.
You confirm that you are procuring the products or services from the site for their intended use. You will refrain from reverse-engineering any product to create similar products to those obtained from the site, and you will not knowingly or willingly allow your customers, employees, contractors, or affiliates to engage in such practices. Within the context of these Terms of Use, “reverse engineering” encompasses activities such as product disassembly, uncovering the chemicals or other components of a fragrance, or employing our specifications and literature to develop similar or derivative products or services that could be reasonably seen as competitive with our offerings.
SECTION 17 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 18 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 19 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 20 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here

SECTION 21 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 22 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 23 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Min Industries, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 24 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Min Industries and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 25 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 26 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 27 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 28 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.

SECTION 29 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 30 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at www.lougay.com.